News & Views
Go Rentals Opens 10 New Locations with Partner, TAC Air
Go Rentals Opens 10 New Locations with Partner, TAC Air
Feb. 23, 2022
Related To: Go Rentals
CLICK HERE to read the original story on AviationPros.com>
Go Rentals, a car rental company specializing in the private aviation industry and servicing fine hotels and resorts, will be opening 10 new locations with its partner TAC Air. They are Denver, Colorado (APA); Windsor Locks, Connecticut (BDL); Dallas, Texas (DAL); Lexington, Kentucky (LEX); Omaha, Nebraska (OMA); Provo, Utah (PVU); Raleigh/Durham, North Carolina (RDU); Scottsdale, Arizona (SDL); Salt Lake City, Utah (SLC); and Knoxville, Tennessee (TYS).
As TAC Air’s preferred rental car provider, Go Rentals is honored to be recognized for their dependability, consistency, attention to detail and unique level of service. In the awarding of this contract, TAC Air and Go Rentals considered where existing Go Rentals guests frequently travel in order to strategically select the 10 locations. Go Rentals looks forward to providing its signature luxury service to TAC Air guests who fly to ski resorts, horse destinations, and mountain getaway spots.
In earning this partnership, Go Rentals is expanding its portfolio of FBO partners who entrust them to deliver top-notch quality and selection of vehicles. With a motto such as “service with no ceiling,” TAC Air is a natural partner for Go Rentals. Each brand stands to mutually benefit from the other’s focus on service and dedication to putting people first.
“Go Rentals stands out from its competitors because of its unrivaled commitment to going above and beyond for its guests,” states Joe Gibney, COO at TAC Air. “We are pleased to partner with Go Rentals to offer our guests a personalized rental car experience in which we, ourselves, trust.”
CEO of Go Rentals, Kaye Gitibin, remarks, “We are honored by this opportunity to serve existing Go Rentals guests in additional locations and to reach new guests in the 10 new markets. We look forward to building our partnership with TAC Air so our guests experience exceptional service and hospitality throughout their travels.”
Tac Air's new facility features B17-G model airplane, Military Situation Room
Tac Air's new facility features B17-G model airplane, Military Situation Room
by Morgan Duerden
Friday, February 4th, 2022
Amarillo, Texas (KVII) — Tac Air, which serves Amarillo’s non-commercial aircraft passengers, has opened its new facility.
With the new renovations, the fixed base operator has nearly doubled its terminal space and added unique features to meet the growing market in Amarillo.
Jeremy VanDyke, Tac Air General Manager, said the company has been serving the aviation community in Amarillo since 1993. However, as the city grew over the years, so did the demand for Tac Air’s services which meant it was time to expand.
“We have now completed construction of this 8,600 square foot executive terminal and we are really excited to welcome the general aviation, military and business aircraft flying into Amarillo,” VanDyke said.
The new facility is equipped with Tac Air’s first Military Situation Room where service members can conduct training as well as store their gear. The Pilot’s Lounge has sleeping rooms and showers. There is also a Safe Room in case of severe weather.
Many of the building’s features are tailored to this region, including the model airplane in the lobby, which speaks to the yellow city's close ties to aviation.
“We chose the B17-G model because of the history of the B-17 at this airfield as one of the original MRO stations back when this was Amarillo Army Air Field,” VanDyke said.
At Amarillo Army Air Field mechanics and technicians were trained to be the “Guardians of the B-17,” an aircraft known for its high-flying and toughness.
Mike Connor, Director of Aviation at Rick Husband International said they have seen a lot of growth in corporate and general aviation traffic. He believes this new building is a great representation of Amarillo.
“When people fly in, they see this beautiful facility,” Connor said. “It’s probably the first time they have been here in many cases, and you know it gives them a really good opinion of, hey Amarillo is not just this podunk town in the middle of nowhere we are actually up with the times.”
With this facility, Tac Air says they are ready to help propel Amarillo into continued growth for many years to come.
TAC Air B-17G Model Brings Nostalgia and Tears
1/5th scale TAC Air B-17G model brings viewers to tears as they remember the stories of their fathers who operated the aircraft in WWII
From the PACMIN Blog
January 6, 2022
In late 2021, TAC Air commissioned Pacmin Studios to create a replica B-17G airplane model display to honor the rich heritage of the airport, which was once Amarillo Army Air Field.
TAC Air renovates its FBOs to showcase the beauty and history of its locations. In Amarillo, Texas, they adorned the lobby with a massive, suspended airplane model display of the iconic B-17G bomber, affectionately naming it the Amarillo Star.
The Amarillo Air Field was once home to the USAAC Aircraft Technical School, which trained mechanics and technicians to repair B-17s during WWII. Those that graduated from this program became known as the “Guardians of the B-17.” The Amarillo Star model honors this local legacy.
Through the installation process, passersby recounted memories evoked by the model. Richard Layson, TAC Air Director, Operations West, recounts a customer’s reaction as the model was carefully uncrated. “He noticed what was in the [crate] and immediately asked, is this a B-17? I responded to him it was. We would be hanging this in our lobby. We, TAC Air, recognize how important this aircraft was to the city of Amarillo.
“He began to tell me that his father was a [WWII] veteran who was the tail gunner in a B-17 during the war. He had said his father was shot down and taken as a POW and held captive and almost died in the German encampments. He began to tear up as he recounted the story of what his Dad had done and how that aircraft meant so much to him and his family. He was so privileged to see this and would be bringing his siblings to also see such a great replica.”
After the B-17G installation, Richard stated, “It was so clear to see that in these stories that this aircraft has such a generational impact on their lives. I am so proud to have worked with [Pacmin Studios] on this project and to have our military customers be represented in this way.”
The fabricated model pays homage to the famous B-17G “Memphis Belle.” It features an iconic olive drab and neutral grey paint scheme. Tad Perryman, TAC Air VP of Marketing, stated, “The nose art graphic [for the Amarillo Star] was designed to reflect similar artwork painted on aircraft by pilots and crew as a means of identifying one another, and later becoming a way to remember what’s waiting back home. The serial number of the aircraft painted on the stabilizer in yellow represents the date TAC Air was established as the FBO at Amarillo, TX, November 1. 1993.”
Fabrication of the B-17G model took several months. The finished 1/5 scale B-17G model is 14.8 feet (4.5 meters) long and has a 20.8 foot (6.3 meters) wingspan. It is displayed suspended at a bank to give the illusion of flight and highlight the model’s intricate detail and craftsmanship. The model is visible outside the FBO through the upper entrance windows and greets all who enter.
Tad beautifully stated, “Pacmin Studios brings life to part of the story.”
Local Leadership Changes Announced for TAC Air - FSM and TAC Air - SUS
Opportunities provide growth among TAC Air General Manager Ranks
Dynamic pair of Ft Smith aviation leaders promoted to head TAC Air FBO locations in St Louis and Ft Smith as Christina Lang, is promoted to GM position of TAC Air – SUS; and 31-year TAC Air associate, Allison Graham, promoted to take over leadership at TAC Air - FSM
DALLAS, TEXAS (January 25, 2022) -- TAC Air is moving Christina Lang to lead its St Louis fixed base operation (FBO) as General Manager (GM) at Spirit of St Louis Airport in Chesterfield, Missouri after serving as GM at the Fort Smith, Arkansas FBO for the past two years. An eight-year veteran of TAC Air, Lang joins the team at TAC Air - SUS as a hands-on manager of the business utilizing experience from her time as GM at TAC Air - FSM. Lang, excited to take on her new role, expressed “Fort Smith was an amazing location to hone my General Manager skills. FSM does a bit of everything including airline support, military support services, general aviation ground services and air charter ground support. I know I will be able to take what I learned at FSM and apply it to SUS, one of the largest GA-only airports in the Midwest.”
Lang relocated to Fort Smith from Dallas, where she served three years in a system-wide role for TAC Air as Manager of Administrative Services. Prior to that, Lang worked as Customer Service Manager (CSM) at TAC Air - RDU in Raleigh-Durham, NC and Customer Service Representative at TAC Air - PVU in Provo, UT. She charted her course in aviation at Embry-Riddle Aeronautical University in Prescott, AZ, where she studied Aeronautical Science. Lang completed her commercial pilot certificate and worked as a corporate pilot flying mining executives in Arizona and New Mexico.
Replacing Lang, TAC Air has promoted Allison Graham to lead its fixed base operation (FBO) in Fort Smith, Arkansas as General Manager. A 31-year veteran of TAC Air, Graham progressively served as Ramp Hostess, CSR, Aircraft Maintenance Admin and most recently as the Customer Service Manager, a position she has held for the last 22 years.
“I am very excited to take on the role of General Manager at TAC Air - FSM,” Graham expressed, “I look forward to continuing our team’s “SERVICE WITH NO CEILING” approach to business and welcoming new customers to the FSM airport. New and exciting opportunities are unfolding at the airport in the near future and I am thrilled to be a part of and lead the team through them.” Graham also shared, “Congratulations to Christina on her new role, I am ready to step in and continue the legacy of leadership Ft Smith has had for so long from Carol McNally to Christina Lang.”
Lang also congratulated Graham on the promotion, praising her work ethic and experience gained at all levels of the FBO, “Allison is an excellent leader, always working beyond her role to assist the entire TAC Air network. Allison provides long-term stability and unparalleled knowledge of the local aviation community.”
“The leadership and success Lang showed during her time as GM of TAC Air - FSM has positioned her to be an ideal leader in taking over at TAC Air - SUS, replacing long-time GM Phil Bissonnette upon his retirement,” stated Joe Gibney, Chief Operating Officer of TAC Air. “Graham worked her way up, successfully mastering several roles within the FBO, gaining knowledge, industry and internal company experience, always showing enthusiasm and eagerness to learn, making her an ideal leader to take the reins after Lang.”
Gibney went on to say, “These promotions are a testament to the importance we put on personal development at TAC Air and its impact within our system. Recognizing individuals who are committed to building the organization actively contributes to the growth the company has seen.”
About TAC Air
TAC Air is an aviation ground services company providing the highest level of service available in fixed base operations with more than 700 associates in its network of operations spanning 16 FBO locations across the United States. TAC Air is a division of TAC - The Arnold Companies, a Texas-based aviation services and energy marketing company. Learn more about the passion for great service TAC Air provides pilots, aircraft owners, airlines and the government/military at www.tacair.com. For more information about TAC - The Arnold Companies visit www.thearnoldcos.com.
TAC Air — AMA FBO Expands and Improves in Amarillo
TAC Air Expands and Improves in Amarillo
Aug 19th, 2021
AMA is opening its “new” doors to the FBO's first major renovation since 1993, growing their footprint and improving their operations to meet the needs of Amarillo's growing market.
Located at Rick Husband Amarillo International Airport (KAMA) in Amarillo, TX, TAC Air — AMA is in summer shape and showing off extensive upgrades to the FBO. The formerly 4,500 sq. ft. terminal and ground services facility has expanded into an 8,500 sq. ft. executive terminal and business center. And the FBO’s hangar grew to 102,700 sq. ft. of hangar space, 17,300 sq. ft. of office and 4,875 sq. ft. of shop space.
Tad Perryman, VP of Marketing, TAC - The Arnold Companies, said TAC Air has been at KAMA since 1993 and is excited for this major upgrade to the FBO and refresh to the whole campus. Perryman explained the upgrades have been driven, in part, to meet the growing market in Amarillo.
“We've taken care of the facility, but it clearly has been outgrown and advanced from the time it was originally built, as the city has been going through a lot of changes from an economic development standpoint, one of their areas of focus was the airport,” said Perryman. “We chose to come in and do a complete rebuild of the existing FBO structure. And with that, we grazed the land putting temporary buildings up to the side and then we started a complete rebuild of the executive terminal.”
Initial conversations and development on the upgrades began in 2019, with work then beginning the next year. Construction finished earlier in the year and the first passengers traveled through the renovated FBO in early August.
Perryman said the rebuild gave them the opportunity to really go “state-of-the-art” with what they incorporated into the FBO.
“We feature technology from an entertainment stand point, from a capability to charge your phone, charge your computer, have some workstations for those people that are traveling and spending time in the terminal, and actually for our employees and the crew as well,” Perryman said, highlighting some of the technologic upgrades. “Back in the line room, we've got new technology to run all of our systems and looks at all of the maps of incoming and outgoing flights and manage our internal communications from the line to the front counter as well.”
Some state-of-the-art features extended past the mere technological and into safety. Amarillo is located in the middle of the US’s Tornado Alley and the extreme weather that can befall the FBO was factored into the design.
“We designed and built into the center of the facility an extreme weather safe room. It's a 12' by 12' reinforced concrete cinder block room, all four walls, floor, and ceiling are built to withstand high winds and tornadoes. So if there is extreme weather, we have the ability to move quite a few people into a safe place. That's one of the key designs going on around the whole area as new facilities are being built. We want to take care of our customers and our crew, and we're providing a safe room in the center of the facility,” detailed Jeremy Vandyke, General Manager of TAC Air — AMA.
One of the questions people usually have when they come into TAC Air — AMA is the possibility of extreme weather and where they can store their aircraft in the event of some.
“We have a lot of a hangar space available for those flying through, because if it is inclement weather, if it is hailing, you want to have this option available to you. We have that available at the facility and we've actually redone the whole campus, so we've reskinned, repainted, remodeled. I like to call it refresh and regreen, the hangar facilities and made sure those are all up to par right along with the new executive terminal, the whole campus actually has a new look and feel to it,” Vandyke said.
TAC Air — AMA is also a high traffic area for military aircraft, so they’ve included a dedicated military situation room in the FBO.
“It actually is set up so visiting military can do training scenarios in the room, one-on-one between the two pilots that are in each aircraft. Or if they have a larger group and want to be able to do some additional training in the room, we can hold pilots from 12 aircraft, that'd be 24 pilots, through a training situation, separate from the regular pilots' lounge or regular meeting conference room available from a business standpoint. We really are catering to the military traffic that comes in. We know they like this airport in this part of the country, and we want to make sure they know they are very welcome to visit for fueling or a training stop,” said Vandyke.
He added that during the design phase, they asked military personnel passing through the FBO what would help them the most. One was to have space where crews could sit down and have a conversation, specifically between trainers and trainees. And two, was to have a location where they could store their gear and other items.
"It has an extra open locker storage area for military pilots to store their gear, their flight suits, their helmets," Vandyke said. “When they come in, they're getting in or out of flight suits, carrying helmets, gear and flight books with them, and having a place to put all these items and know it's properly taken care of is important.”
Constructing the New
What TAC Air — AMA has done is more than mere upgrades or facelifts, but a complete redo of the entire FBO and a rethinking of what a space like it should offer and be. Comparing the old TAC Air — AMA to the new, Perryman said the prior facility had everything it needed when it was built, but it was time for a new facility.
“The Amarillo TAC Air facility was very consolidated. Space-wise, we had all of the room required at the time,” he said. “What we've done is we've expanded. We really are providing more space for people, more opportunities to be able to relax or spend time if they have to, on the ground there, in a relaxed atmosphere.”
Perryman continued that some areas that were smaller have been enlarged and areas that before may have been more simple now pop. There are now specific areas, such as those for military personnel and general aviation operators, which are divided and identified.
“There's some separation for those folks to be able to do what they need to do when they're in the facility,” Perryman said.
To accomplish this, the old FBO building was torn down to the ground. To keep operations moving during the construction, temporary facilities were brought in.
“They're set up next door to where the old facility was and where the new facility is. We repositioned everything to go through those temporary buildings, a temporary line room, set next to temporary facilities of the executive terminal, where we receive people. And we've been running operations out of there for a year. It's worked great. People have been very kind and understanding it is a temporary facility, but it actually has worked very well out there for us to be able to take the building all the way to the ground and start over,” said Vandyke.
The design of the new TAC Air — AMA facility borrowed design ideas from other TAC Air locations. Chiefly, the suspension of an aircraft from the facility’s ceiling. The aircraft at TAC Air locations hold significance to the region’s location. For example, at TAC Air — RDU in Raleigh, NC, a Wright Flyer hangs in the facility and at TAC Air — DAL in Dallas, TX, a 1:5 scale model 727 of the Braniff Airways, Dallas Cowboys' aircraft that was first logoed for the NFL team hangs in the main lobby.
“In Amarillo, we really wanted to be specific to that airfield and what it was historically known for. It was one of the first MRO stations for the B-17 bomber and the facility and whole airport was designed around that aircraft,” Perryman said.
Perryman added that the Amarillo Airport runway’s length was tailored to accommodate the B-17 and there’s current construction going into the runway to keep it fully updated.
“I think we chose the B-17 as the featured aircraft because of the heritage there at English Field and the Amarillo International Airport. And so we will have a 1:5th scale B-17G bomber hanging from the ceiling inside the facility. It's going to follow a paint scheme, similar to the famous B-17, the Memphis Belle, making it exciting for both civilian and military pilots and travelers coming through to the facility,” he continued.
TAC Air Safety: Active FOD Prevention
As a part of our ongoing safety efforts, a story in a series of many to come, we wanted to share more details around FOD.
Foreign Object Debris (FOD) is a term heard often around airport ramps. The Federal Aviation Association (FAA) defines FOD as: Any object that does not belong on the airport runway, taxiway or ramp. Items considered FOD include aircraft parts, mechanics’ tools, nails, luggage parts, stones, shrubbery, personal belongings, and other objects which may cause costly damage to an aircraft, or even lead to an accident or cause harm to those present when left on the ramp.
This debris, called FOD in and around airport ramps, has the potential to cause damage to an aircraft and its passengers and crew if it makes direct contact with the aircraft, for example if ingested into the engine or cutting up tires. According to Boeing, the resulting damage is estimated to cost the aerospace industry $4 billion each year.
While certain external FOD hazards such as hail, bird strikes or an animal wandering onto a runway cannot always be controlled, this safety hazard can be managed by active measures such as conducting daily FOD walks around the airport ramp space to seek out and dispose of any found debris, or FOD.
Committed to keeping all customers, employees and aircraft safe, TAC Air has implemented FOD walks as part of its Safety Management System (SMS). NATA explains, “An SMS defines how operational safety should be managed and integrated into an organization’s business activities. A well-developed and implemented SMS keeps the safety message consistent, interesting and always out front. An SMS can help identify risks inherent within your business.” Armed with this knowledge, the TAC Air SMS enables frequent assessments of potential safety hazards and provides the chance to correct them to keep associates, customers and their aircraft safe from harm.
“We believe one of the most important things we can do is protect our customers, both physically and financially. By conducting FOD walks, we meet 3rd party requirements for safety compliance certifications,” stated Bob Schick, TAC Air Director of Operations Support. “By conducting regular FOD walks and following the other safety protocols as outlined in our SMS, we are providing customers an important safety service as well as a financial management service to protect their investment.”
The Salt Lake City International Airport Authority has a concerted effort to collect FOD every quarter. As a part of this, the airport created a sculpture from found debris turned in. Every quarter the airport tenant who turns in the most FOD is awarded the statue, called the “FOD Trooper.” TAC Air — SLC has won this award several times. Reference photo of statue below. Notice in the photo the zipper pull fingers, bag tags, luggage hardware arms, fuel caps, knee pads and seat legs that comprise the figure.
All TAC Air associates have a role when on a ramp or around an airport: to keep it clean and safe. “If you see it, pick it up,” said Schick. “Prevention is key to proper safety.”
TAC Air has earned 3rd party safety certifications from key industry organizations, including NATA and the International Standard for Business Aircraft Operations (IS-BAO). Certifications include: NATA Safety 1st, NATA Safety 1st Clean and IS-BAH Stage 2 Registration. These safety seals of approval confirm TAC Air is compliant with required safety standards and the FBO locations incorporate the global industry code of best practices.
These leading industry safety certifications require SMS program implementation, ongoing training to reinforce key safety messages and educating employees of the proper safety protocols and procedures TAC Air has established, including conducting FOD walks for FOD prevention.
FOD prevention is only one aspect of the comprehensive TAC Air SMS. Associates are required to perform regular ramp inspections and conduct formal FOD walks to reinforce the importance of this responsibility to all team members. TAC Air defines FOD as Found Object Debris, as it is no longer foreign since we remove it from the ramp, which keeps everyone safer.