• TAC - The Arnold Companies

Safety Protocols

TAC Air continues to provide high quality ground services for all customers at this time. Each location is following local, state and federal guidelines to serve the needs of those travelling while providing a safe and healthy place for all customers and our associates. Amid the current situation, we have implemented the following procedures to keep employees and customers safe while continuing to provide customers SERVICE WITH NO CEILING.

Safety Protocols

TAC Air is following the FAA, NATA and NBAA guidelines for safe management of aircraft with known or suspected COVID-19 passengers. For such operations, crew must contact the FBO General Manager prior to arrival and make arrangements for safe handling of passengers, crew, automobiles and aircraft.


In light of the current situation, all non-essential services such as snack/beverage and newspapers have been eliminated during this period and all surface areas and facilities are cleaned continually throughout the day to maintain a clean and safe environment. In addition, staffing programs have been implemented to ensure compliance with all CDC guidelines for social distancing.

Amplified Cleaning And Sanitary Procedures

- Disinfect high-traffic areas hourly throughout the terminal, including restrooms, front counter, seating areas and pilots lounge
- Disinfect commonly used items hourly, such as door handles, bannisters, elevator buttons, pens, iPads, remote controls, water fountains, telephone sets and computer equipment
- Disinfect chairs and courtesy blankets after each use
- Sterilize courtesy vehicles after each use as well as valet parking
- Isolate catering orders until delivery to aircraft and handle with gloves
- Ensure our rental car partners implement cleaning and disinfecting protocols
- Employees who must enter an aircraft, for example during a maintenance event, as well as those conducting van rides or valet service do so with face coverings and gloves

Social Distancing Measures

- Organize staggered shift schedules for staff to reduce the potential of exposure and provide familiar service to our customers
- Set up stanchions and tables at front counter to create a six foot separation
- Add extension cords to iPads at front counter
- Print and place forms on the table rather than hand directly to customers
- Rearrange conference room seating to be appropriately distanced
- Designate isolation rooms for sick persons while arranging to get them home or to a medical facility
- Limit occupancy for each courtesy vehicle to curtail exposure
- Service medical and charter flights with extreme care and sanitary precautions
- Provide separate restroom facilities designated for air ambulance and medical transport crews to circumvent entering the terminal building

Employee Well-Being

- Implement the use of Personal Protective Equipment (PPE), including facial coverings and gloves as appropriate
- Evaluate associates, contract workers and vendors for symptoms of illness prior to and throughout shifts
- Instruct employees to stay at home if they feel ill and seek medical attention as appropriate
- Provide tips for staff to remain healthy, such as avoid touching the face and practice regular hand washing according to CDC guidelines
- Activate work from home capabilities for employees where applicable

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